It normally takes 24 hours to process your order and provision your account but it may in some cases take up to 48 hours. For instance, account provisioning make take longer if you have paid with cryptocurrency or you reside in a certain country. Please make sure to check your spam/junk folder in case it was mistakenly delivered there. If 48 hours has passed and you still have not received your account credentials, please private message a @? Moderator and we will be happy to assist you.